Welcome to MasterPress, Seattle's leading print house in custom screen and digitally printed overlays, labels, and membrane switches.
Frequently Asked Questions
Custom Labeling Understanding your printing needs Estimating your cost Before printing begins Sending art files Lead time Expediting your order Re-ordering Canceling your order Returning products All of this sounds like gibberish!
Our answers to your common questions…
Does MasterPress have a standard type of label or printed product?
No, we are custom label house. Simply put, your product is our product. If you need a small round label or a ten foot banner or an electronic switch we can make it, and because we are so varied we stick to custom labels only, making everything to your specs so it comes out exactly like you envisioned.
What if I don’t really know what I want or need?
This is a no worry atmosphere. If you have questions or need helpful suggestions, simply ask us. We’re happy to provide assistance, from picking appropriate material choices for your specific application, to visiting your location so we can devise the best plan for your needs. We can even help you design it!
How much will it cost?
Because we are a custom printer we need a few things from you before we can estimate the cost: a drawing, artwork, quantities you’ll need (we’ll print any quantity you need) and some general information. With that information we can provide pricing for you.
What does MasterPress require to start printing my products?
In order to begin printing your products MasterPress must have the following:
A signed purchase order with current pricing based on a recent quote for that part, either e-mailed or faxed, which has been confirmed by a MasterPress rep (We no longer accept verbal purchase orders)
Customer supplied blueprint or drawing, specifications, and artwork
Signed art proofs (we send you an art proof after a PO is placed for the non-reoccurring art fee)
All necessary dies, plates, and tooling to produce the products (we purchased these after a PO is placed for any non-reoccurring tooling, plates, or die charge)
What kind of art files does MasterPress accept?
We accept almost any files, paper or digital, but the most commonly used are: Adobe Illustrator, CAD, PDF, and you can also upload your art to our FTP site.
CLICK HERE TO GO TO MASTERPRESS FILE UPLOAD
Once MasterPress has all the necessary documents, approvals and tools, how long will it take to get my printed products?
After all the documents, approvals and tools are in MasterPress hands a standard lead time will begin. At MasterPress, lead time indicates the day the manufacturing order for the product hits floor to the day the products ship (please allow time for shipping).
Below are the standard lead times based on the type of service we are providing.
Lead times vary at MasterPress, please request te current lead time from a MasterPress sale representative.
NOTE :Lead times are standard and can change slightly plus or minus a few days.
What if I need my products sooner than the specified lead times?
If you need your products sooner than we specify, simply ask your MasterPress rep about expediting your order. She will request this from the general and production managers, who, after reviewing the current schedule and the product that we are producing for you, will determine whether expediting your product is possible.
How do I re-order a product MasterPress has already printed?
If you wish to re-order something MasterPress has already printed, and you are not making any changes on it, please either e-mail or fax a signed purchase order. If the pricing is within the last six months and the quantities are the same, your MasterPress rep will confirm the PO and the appropriate lead time will begin. If the parts need re-pricing, your rep will submit the parts to estimating.
If your item needs changes, you will go through steps Estimating Costs and Requirements to begin Printing.
What if I need to cancel my order?
At MasterPress we understand that sometimes plans change, so if you need to cancel your order simply let your MasterPress rep know. After halting production on your order, the only invoice you will receive will be for work already completed, or as we call it, work in progress (WIP) charges.
I need to return some products what do I do?
Supposing you ended up with a 6” dinosaur label when you ordered 200 pages of stationary? Not a problem. Or, perhaps, you hit the .02% chance that something you ordered from MasterPress was made incorrectly? Not a problem. You can return products at any time either for credit only, or for credit and re-placement. We’ll inspect the products and once we agree we’ll either credit the products or re-make them.
What you’ll need to return a product:
A Return Material Number (RMA) issued by your MasterPress rep. This is a five digit number that must be on the products returned in order to receive them and issue your credit if the products were made incorrectly.
The original purchase order number
The part number and quantity being returned
Reason they are being returned
The person at your establishment who is requesting the return
All of this sounds like gibberish!
If everything listed above does not answer your questions or did not help curb your curiosity, please call or e-mail us and we will be happy to answer your specific question.
